As a strategic planning consultant, I hear a lot of reasons business owners don’t want to spend time creating plans for their companies.
The most popular excuses are “It takes too long”, ”I don’t
This week I had an experience with two different companies that illustrate the difference between a company that is prepared to delight customers and a company that has no plan for customer service.
There is a little phrase that I hear everyday and I’ll bet you do too. Maybe you hear if from coworkers, clients or even your kids. Maybe you even hear it from yourself.
Does it drive you as nuts as